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Lead People...Manage Things
Master The Five Key Facets of High Performance Leadership Many people in leadership positions struggle with understanding what makes a great leader. While billions of dollars are spent annually on leadership development, quality leadership is still in short supply. Organizations have responded to the demand for high performance leadership with myriads of education and training programs and resources, which seem to be plentiful,...Amazon.com has over 9,000 references on leadership...yet most organized attempts at developing high performance leaders fail to achieve their aims. So what does work? In working with leaders we have isolated five key characteristics that successful leaders demonstrate. These work extremely well in all settings, be it governmental, non-profit or for-profit commercial. These five key facets of high performance leadership are universal. They are easy to remember using the acronym FACET. Here they are... Focus - Authenticity - Courage - Empathy - Timing Focus Effective leaders stay focused on the outcomes they wish to create, and don't get too married to the methods used to achieve them. They provide this 'outcomes focus' for their organization by emphasizing the mission, vision, values and strategic goals of their organization and at the same time building the capacity of their organizations to achieve them. This capacity building emphasizes the need to be flexible, creative and innovative and avoid becoming fossilized through the adoption of bureaucratic structures, policies and processes. Authenticity Leaders who are authentic attract followers, even leaders who are viewed as being highly driven and difficult to work for. Simply put, they are viewed as always being themselves?and therefore followers know what to expect from them and can rely on them, come thick or thin. Authenticity provides the leader with the currency to obtain 'buy-in' from key stakeholders, because it builds and maintains trust. Authenticity is the bedrock upon which the other facets are built. Courage The challenges facing leaders today are immense, and require great courage to overcome. Leaders are constantly being challenged by others, be it their own team, customers, the public or other stakeholders. Standing firm in the face of criticism, yet having the courage to admit when they are wrong, are hallmarks of courageous leaders. For example, shifting an organization from being introspective to becoming customer focused requires courage when people pay lip service to the new direction...it means calling people on their bluff. Empathy Effective leaders know how to listen empathetically?thus legitimizing others' input. By doing so, they promote consensus building, and build strong teams. They coach others to do the same, and so create a culture of inclusiveness. They tend to be great listeners who capitalize on the ideas of others, and provide recognition for these ideas, yet they don't get bogged down in overly complicated dialogue. While they create learning organizations that place a high value on dialogue and continuous feedback, they know when to take action, when to 'fish or cut bait', which brings us on to the final facet... Timing The one facet that can make or break a leader is in knowing when to make critical decisions and when not to. All of the other facets must be viewed as subservient to getting the timing of critical decisions right. There is a need to be focused, authentic, courageous and empathetic, but get the timing wrong on critical decisions and everything else stands to be nullified. Great leaders move with appropriate speed. They don't believe that everything must be done immediately...they know how to prioritize, and how to get their team to prioritize. As well, they engage in timely follow-through to ensure actions that are committed to happen in a well coordinated and timely way. They use time as an ally. Is that all it takes to be a great leader? These facets of high performance leadership are not exhaustive. Just as one would look at the facets of a diamond, upon closer observation other facets become observable. Any person can aspire to being a great leader by commencing with these facets. If you are in a leadership role, regardless of your position in your organization, start by asking yourself the following key questions: Key Questions How focused am I? How much of my time do I spend communicating and inspiring people about our mission, vision, values and strategic goals? How much focus do I create in my organization? How married am I/my organization to methods that have outlived their usefulness? Am I viewed as authentic? Do people see and hear the real me? Do I wear a mask at work, and remove it when I leave each evening? How courageous am I when my values, vision and goals are challenged? Do I stand firm and only change my position when I know that I am wrong? Do I have my team identify what they need to STOP doing, what they need to START doing and what they need to CONTINUE doing to achieve our focus? How empathetic am I? Too much/too little? Do I create enough opportunities for open and candid dialogue? Do I ever find myself and my team getting bogged down in consensus building, or achieving false consensus? Is there a feeling of inclusiveness amongst the members of my team and throughout our organization, and with other stakeholders, including customers? Do I make and execute decisions in a timely fashion? Do I know when to 'fish or cut bait?' - do I demand well coordinated and timely execution of strategy from others? Do I use time as an ally? What you can do to create a high performance leadership culture... Asking these questions in a candid way will open up many possibilities for you, your organization or your clients...if you have the courage as a leader to do it. Building and sustaining a high performance leadership culture takes time, patience and a clear focus on the vital few characteristics that leaders can develop naturally and authentically. Listening to what people expect from you as a leader, and then responding empathically, in a timely fashion, will move you dramatically towards mastering these five key facets of high performance leadership. Above all, you need to TAKE ACTION. About The Author Brian Ward is a Principal in Affinity Consulting. He works with senior and middle management and their teams to improve performance. His website is at http://www.affinitymc.com where you can sign up for his free monthly ezine Strategy in Action
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Coaching Get What You Want - Negotiating Skills for the Timid! OK, I know this title sounds self-serving and hard nosed, but the article isn't! Whether it's buying a car, asking for a pay rise, saying 'no' to a friend or renting an apartment - at some stage in our lives we all are going to need to know how to negotiate. Yet, so few of us know the basic skills before embarking on life changing purchases or decisions! 7 Core Elements Of Your Vivid Vision! What you are about to read may be found in the Bible but it also applies to your professional life. Business Leadership: How Much is in Your Credibility Bank Account? Business leaders have more than a title on their doors. They also have the trust and confidence of those who work for them; who work with them; and who buy from them. Leadership Skills: Four Ways of Overcoming Perfectionism We pay a high price for perfectionism. "What perfectionism?" we perfectionists mutter. "We've known for years perfectionism is not healthy so we have dealt with this issue and strive for personal excellence only!" Really? Quality Leadership The Lakota tribe of Native Americans has no word in the language for "I" or "me," only "we" or "us." Mahatma Gandhi insisted on traveling in third class carriages (on the train)because, as he explained, 'there is no fourth class.' " Embracing Adversity for Achievement "Show me someone who has done something worthwhile, and I'll show you someone who has overcome adversity." -- Lou Holtz The Greatest Leaders Are Often The Worst Leaders It's a common occurrence, a CEO leads a company to record earnings, retires and in months, those once high-flying earnings are dropping like shot ducks. F2 Leadership People don't leave jobs; they leave bosses. -- Anonymous 7 AAA Ways To Succeed! [Abounding Abundant Ample Ways To Boost Your Growth!] Precious Moments There is too much learning out there that we earn drop by drop as we go through experiences in life. There is one of the experiences that I earned from a workshop on Leadership Skills and Management. 3 Elements of Leadership Power! In an article discussing the need for innovative products and profitable service offerings, Vinutha V., points out that, "improvements are only the expected results, not the source of competitive advantage. Improved product development through innovation arises from the knowledge and experience of employees." [Source: The Financial Express - appearing in ZDNetIndia News] 3 Aspects of Developing Leadership Skills Everyone knows that great leaders are made, not born. However good that statement sounds, we still want to know how we "make" or turn people effective leaders. And other questions need to be answered about the process of leadership development. Leadership In The Zone! "You do not merely want to be considered just the best of the best. You want to be considered the only one who does what you do." - Jerry Garcia 10 Attributes of Effective Strategic Leaders! Did you know that people who lead strategically resemble fine-tuned machines? By focusing on their strategies, leaders see a bigger picture, they understand the reasons why and recognize the worthiness of elusive opportunities. The Four Laws Of Leadership (Part One) Leadership is motivational or it's stumbling in the dark. After all, isn't it more effective to have people want to go from point A to point B instead of to be ordered to go from A to B? Creating Unlimited Belief for Success! What's holding your team back from experiencing "breakout performance"? Asking for Help For many of us, asking for help is a difficult concept. It can require a certain amount of vulnerability. We may feel as if we are admitting a weakness that the world would not have known about, had we not asked for help. Leadership Challenges: The Walls In Our Lives We have all experienced walls or challenges in our work lives. How you handle the walls may be a defining point in your leadership and your career. There are a variety of ways to attach these walls some more effective than others. Pay No Attention To The Man Behind The Curtain! As the 'Great And Powerful Oz' once said to Dorothy, "Pay No Attention To The Man Behind The Curtain!" and as you know, appearances can be deceiving they are also one of the first things people judge others by. For instance, you recall the old saying 'Never Judge A Book By Its Cover?' well guess what we still do! The Three Faces of Leadership This article was published in the Nov. 2003 edition of Hamilton, Ontario's BIZ Magazine under the title "Leadership's Triple Crown" LM
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