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The Seven Secrets to New Age Leadership
Did you ever notice that In our American culture, we have the tendency to look outside of ourselves for leadership? That's a trap. Isn't it time we looked inside ourselves to see how we can be the leader we want and need to be in the 21st century? I certainly think so. Leadership used to be about telling people what to do. We saw the manager as "hero." Managers were needed to solve problems, needed for their technical expertise and their know-how. They were needed to keep the ship running in tiptop shape! All our old leadership models came from the military, where people took their command from a few people at the top. These models don't work in today's world. As the industrial age models rust, the power has shifted from the people who sell, to the people who buy. Today's business leader needs to a master juggler, and a compassionate listener. She needs to be savvy and intuitive and sharp as a tack in business matters. Most of all today's leader needs to be able to mobilize HUMAN energy, align it and direct it towards a single goal creating more value for the customer. This, in turn creates a more profitable company. Companies that have high levels of customer happiness and employee happiness outperform those who don't. It's pretty simple. I believe there are seven traits of successful leaders for the 21st Century. Creative thinker - Einstein said, "The world we have created is a product of our way of thinking" Nothing will change in the future without fundamentally new ways of thinking. If we want to create a new world we have to first change our thinking and thinking patterns. 80% of the population thinks reactively. They take action to make something go away (usually a problem.) The other 20% are creative thinkers they take action to make something come into being (the creation.) Creative thinkers thrive on the question "What's Possible?" Reactive thinkers ask, "What's wrong?" or "Who's to blame?" Reactive thinkers live in reaction and response to circumstances. Creative thinkers go beyond circumstances. The next quality of tomorrow's leader is "Change readiness." The Change-ready individual embraces change. They understand the process of change and how it affects most people, and is skilled at enrolling people in it with a minimum amount of fear. Most people do resist change that's because it forces us right out of our comfort zones. A leader knows how to move people out of their comfort zones with dignity and respect. He helps people share a "common understanding" of the past and why they need to change it and then provides them with a positive image of their future along with actions they can all agree will move them in the right direction. A leader is a Landscape Architect. It's her primary job to build a living environment? called culture. Culture is the soul of the enterprise. Today's leader is a master "culture-crafter." He or she sculpts and crafts an environment that stimulates, excites and invites people to be the best they can be. The architect leader knows that the ability to create a nourishing and challenging environment for people to grow in is more important than any technical skill she can possess. Continuous Improvement - The leader of tomorrow will regularly challenge old beliefs and be passionate about learning and about applying that learning in the real world. She will often ask my favorite question "Who is doing something differently then I am and what can I learn from them?" The New Leader is Authentic. How and who you are is just as important as what you know! Hold yourself to the highest standards don't talk the talk unless you are prepared to walk the walk. Don't expect of others what you don't expect from your self. Be real, tell the truth. The leaders that are the most revered are those that let the light of who they are shine through in all they do. They are honest, forthright and clear. Coach/Facilitator A leader needs to be a coach not a commander. He needs to hold space open for things to happen. It is said that when leaders do their job properly people believe they have done it themselves. Leaders are there to help people see things from a different perspective, to provide questions that encourage learning and to help turn work experiences into learning experiences. Our new leader is a Visionary. It's clearly documented that visionary leaders are successful at mobilizing human potential. A vision provides focus. It's a tool for aligning energy. Clear vision and purpose provide people with a framework from which to make decisions, it organizes action and effort. Clearly a need for a new leadership style exists. Take a good look at your style and see if you are prepared for living and leading in the 21st century. Want to find out more about how to be a powerful and compassionate leader 21st century leader - check out our weekly training program. ©Copyright 2000-2004 JoAnna Brandi & Company, Inc. All rights reserved. About The Author JoAnna Brandi is Publisher of the Customer Care Coach a weekly training program on mastering "The Art and Science of Exquisite Customer Care." She is the author of "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back" and "Building Customer Loyalty - 21 Essential Elements in ACTION" she writes a free email tip on customer caring. You can sign up at www.customercarecoach.com.
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Coaching Dont be Afraid to Lead! In most aspects of human activity, the pendulum of fashion swings back and forth between extremes, passing briefly through the point of balance on every swing. Wisdom From The Rock He grew up in Brooklyn, the son of an ex-con father and with a Mob-connected uncle who earned a living as a loan-shark. He credits his father continually saying, "Never lie, never steal," as an influence in his making a better career choice. After getting a law degree, he became a U.S. Attorney, prosecuting organized crime and Wall Street inside traders. Of 4,152 convictions he attained, only 25 were reversed. In Leadership, Identifying Dreams That Lead To Great Results History teaches that when people needed to do great things, a leader first had to gather them together and speak from the heart. This heartfelt speech was often connected to defining and reinforcing a dream shared by both the leader and the people. Premature Articulation Ask anyone about what makes a good leader and they are sure to put the ability to communicate high on the list of necessary skills. Yet all to often communication is simply seen as the ability to speak. People Problems -- Understanding the Dueling Paradigms You've spent the last 12 years riding your technical skills up the corporate ladder. The Qualities of Skillful Leadership If you want to be a leader who attracts quality people, the key is to become a person of quality yourself. Leadership is the ability to attract someone to the gifts, skills, and opportunities you offer as an owner, as a manager, as a parent. I call leadership the great challenge of life. The Leadership Talk As A Living Hologram The hologram is a three-dimensional photograph made on a flat surface with laser beams. The Seven Army Values - Theyre Not Just For The Military The Army defines seven values that soldiers should strive to emulate in their daily lives. These core values establish a standard of conduct; they form the foundation of personal behavior that defines the person, as well as the expectations soldiers have of one another. These values are Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage. The Power of the Leader Within - The Keys to Martial Arts Life Mastery, Key#1 "What do you want to be when you grow up?" Who Is Randy Gage and Why Is He One of My Mentors and Heroes? Who is Randy Gage? I first read about him in a newsletter by his friend, and another of my mentors and heroes, Stuart Goldsmith. 10 Smart Ways Leaders Can Bring Out the Best in Others You are a leader. Everyone is a leader. It doesn't matter if your title is Chairman of the Board or 3rd Assistant to the Supply Room Manager, you lead every time you influence others to do what you want. It's a skill that starts at birth (doesn't a newborn baby run her house?). As a smart adult, you have refined your natural leadership skills in order to influence others to willingly do what you want. Leadership For Deep Results: Without Them Are You Wasting Your Leadership And Your Life? (Part One) I've challenged all leaders I have worked with during the past two decades to achieve "more results faster continually." Leadership Training and Character The vast majority of leadership training available to managers focuses primarily on skill and behaviors: how to delegate, how to communicate, how to manage conflict. These skills are unquestionably important and necessary. However, we maintain there is another important ingredient that has been severely neglected in leadership training, that ingredient is "character." Leadership character and its qualities is the focus of our new book and workshop: "Qualities of Leadership." Leadership Styles and What We Need For the Future: By definition a leaders leads a team to take action in favor of the vision. Peek Inside The Heads of Amazingly Successful Leaders Would you like to know what really goes on inside the heads of astoundingly successful leaders? Here is your chance. Part of the research for my book Absolutely Fabulous Organizational Change? involved highly successful executives filling-out my Abilities & Behavior Forecaster? pre-employment test. Hidden Self Confidence Peer independence is arguably the least understood aspect of self confidence. Many people who are shy, or suffer from social anxiety, tell me that they lack confidence. However, their shyness or social anxiety is only one aspect of a constellation of qualities which combine to determine our confidence profile. Understanding peer independence helps many people to appreciate and build on their personal strengths. Top Skills Of Extraordinary Leaders 1. Good Communicator. Extraordinary Leaders are those who can take the vision they have and communicate it in ways that their followers can easily understand, internal, and own. Then, and only then, can they carry it out! So focus on speaking and writing more clearly, and with the passion that you have for the vision you have. Use different ways of communicating, including different ways verbally and non-verbally. Above all, communicate often! What Kind of Leader Are You? There are literally millions of words written and spoken each week on enlightened leadership yet the fact remains that low morale, high stress and job dissatisfaction continue to be three of the most serious problems facing the workplace. We seem to be so effectively socialized into top down leadership that we find it extremely difficult, if not impossible, to change our autocratic ways. All this in spite of the many workshops and seminars on new leadership paradigms which are rooted in the empowerment of people. Miraculous Leadership It was a time of turmoil. In November 1979, supporters of the Ayatollah Khomeini took 71 Americans hostage in Iran. On Christmas Eve that year, the Soviet Union invaded Afghanistan. Gasoline prices, inflation and interest rates were soaring as 1980 began. President Jimmy Carter said America was in a "crisis that strikes at the very heart and soul and spirit of our national will." The Six Essential Leadership Attributes Leadership is the foundation for all organizations, whether corporate, nonprofit or government. Leadership is a high calling and responsibility, upon which all else the organization is or does rests. Moreover, leadership is always top down, never bottom up.
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