|
|
| Leadership Information |
|
|
Trust - The Most Vital Component in Leadership
"Trust is the emotional glue that binds followers and leaders together." - Warren Bennis and Bert Nanus "If you don't believe in the messenger, you won't believe the message." - James Kouzes and Barry Posner I see it all the time - leaders who blame followers for breakdowns in the organization. I often hear complaints like these: - "If those people would just do what I tell them." - "You just can't find good workers today." - "Why won't these people get onboard with what needs to be done?" - "Why do they complain all the time?" Each of these leadership laments focuses on what's wrong with the follower. Each concern excludes leadership responsibility as a source of or contributor to the breakdown. I see employees who won't do what needs to be done, or, at best, perform at a bare minimum level. I see team members who drag their feet on new procedures or work practices. I see workers who do just enough to get by. I see these behaviors and I ask myself - what's the problem? When I get the opportunity to discuss the issue, I usually hear at least some component of violated trust. I hear people say that they want to perform at a higher level, but they don't trust that they will be recognized or rewarded. I hear people concerned that they'll be penalized if they speak the truth and identify the real problems in the organization. I hear people who have been beaten-up by current or previous leadership. All signs of violated trust. Creating an environment of trust is a tricky issue. People carry past hurts with them. Some people expect more from their leaders than they are willing to give themselves. Leaders do things that unintentionally confuse or scare people. Some people just don't want to trust organizational leaders. But, regardless of the past or current situation, the responsibility to build trust lies first, and foremost, with the leader. It's not always fair, and it's not always easy. But it is always the leader's responsibility. Trust is the foundation for every successful leader's accomplishments. When people don't trust the leader, they won't follow very far. How do you, the leader, address the issue of trust? Entire books have been written about trust, but, for the purpose of this article, I'll stick with two quick tips. The first comes from the book, The Leadership Challenge. In their survey of leadership behaviors, James Kouzes and Barry Posner asked the question, "What do you look for in a credible (i.e. trustworthy) person?" The number one response "They do what they say they are going to do." So, trust building tip number one do what you say you are going to do. The second idea comes from the world of social psychology. Social science researchers have identified a key behavioral principle that affects the development of trust. This principle is known as the Principle of Reciprocity. The Principle of Reciprocity states that we tend to feel obligated to repay in kind what someone else has given to us. In a nutshell, it says that if you want trust, you must first give trust. Trust building tip number two show people you trust them if you want them to trust you. Trust issues almost always come back to the leader. It's possible that you can have isolated trust issues with just a few people. In this case, it may be just their personal problem. If you find yourself or if you hear someone else asking the questions at the top of this page - look out. You may have a systemic trust problem. If that's the case, your team is either in trouble or it's about to be in trouble. Carefully evaluate what might have happened or might be happening to damage trust and immediately start applying the two tips above to begin the repair. You may use this article for electronic distribution if you will include all contact information with live links back to the author. Notification of use is not required, but I would appreciate it. Please contact the author prior to use in printed media. Copyright 2005, Guy Harris Guy Harris is a Relationship Repairman and People-Process Integrator. His background includes service as a US Navy Submarine Officer, functional management with major multi-national corporations, and senior management in an international chemical business. As the owner of Principle Driven Consulting, he helps entrepreneurs, business managers, and other organizational leaders improve team performance by applying the principles of human behavior. Guy co-authored "The Behavior Bucks System(tm)" to help parents reduce stress and conflict with their children by effectively applying behavioral principles in the home. Learn more about this book at http://www.behaviorbucks.com Learn more about Guy at http://www.principledriven.com
Leadership - Google News |
|
|
|
Coaching Recommended Books on Leadership and Team Building The single most important thing a leader can do is lead by example, and if you want your team to be dynamic and learn more, you've got to continually innovate and find new ways to encourage, reward, and motivate YOURSELF! That's right, I said you've got to motivate YOU! If you lead by example, and you are motivated, soon your team will be too! Reveal the Leader Within A Leader is not a certain type of person or position of power. It is not the one at the top of the golf leader board at any specific time or the person at the top of an organisation. It is YOU. In this article we want to show you how to reveal the leader within. To give you some ideas, methods, tips that will make you think and, if you want to, enable you to reveal the leader within you. Managing Monsters in Meetings - Part 5, Dominant Participants While dominant participants contribute significantly to the success of a meeting, they can also overwhelm, intimidate, and exclude others. Thus, you want to control their energy without losing their support. It's Not All About Cheese: The Missing Component in Employee Development (Part 1) Spencer Johnson really hit a nerve when he wrote Who Moved My Cheese? The book, a best seller still, is a wonderful allegory of the things that drive and motivate us. I personally loved the book, perhaps because I read it in one night. But, I was left wondering if the most important part of the cheese story was ever addressed profoundly enough. I am talking about the idea that it is not all about the cheese! Partnership: Choose It or Lose It Charlotte decides to do good. Charlotte is a highly motivated worker. Something has been bothering her lately, something about the structure of the work flow that's causing redundancy, misallocation of resources, costly errors, and diminished productivity. On her own she does a careful study of the situation and convinced that she is on to something, she spends her evenings writing a detailed report that includes her observations, the apparent costs to the system, evidence of mismanagement (she is a bit caustic here), her vision of how the work flow should be structured, along with the steps she feels would turn things around and assure success. In the end, this is a detailed report, meticulously done, twenty-five single-spaced pages, with charts and graphs. Charlotte is proud of her work, the fact that she did this at her own initiative and on her own time, and she is truly excited about making a positive contribution to the organization. Charlotte finishes her report and sends it to the company president. And then she waits. And she waits. Certainly there will be a phone call, a meeting, some acknowledgment of her contribution, a bonus maybe, even a promotion wouldn't be out of the question. Something. But nothing comes. A week goes by. Two weeks. Still nothing. Hope wanes, and a bitterness begins to settle in. Those executives, she thinks, they go off to these programs on partnership or leadership or empowerment; they learn all the right words, but in the end it doesn't mean anything. It's more of the same old arrogance of top management. They really don't care. And this marks the end of Charlotte as a highly motivated worker. She is angry; she has her evaluations (all negative) of the president; she is feeling very righteous -- I did the right thing and what did it get me? -- and she has lost interest in pursuing her productivity project. What's the point? she asks. That's the last time I'll go out of my way for this company, Follow My Leader - To Effect Change, Leaders Must Walk the Talk! A leader's role Take the Road Less Traveled "Two roads diverged in a wood, and I, I took the one less traveled by, And that has made all the difference." - Robert Frost Abe Lincoln: An Extraordinary Leader Perhaps noted as one of the greatest United States presidents of all time, Abraham Lincoln's early life may not have reflected his potential greatness. He failed in business. He lost election to the state legislature, Speaker of the House, nomination for Congress, appointment of land officer, U.S. Senate twice and nomination for Vice President. After those eight major failures, Lincoln was elected President of the United States. How many of us would have kept going like Lincoln did? Character Traits of Extraordinary Leaders When people make a decision (either consciously or unconsciously) to follow your leadership, they do it primarily because of one of two things: Your Character or your Skills. They want to know if you are the kind of person they want to follow and if you have the skills to take them further. Yes, there are other variables but these are the bulk of the matter. This week we focus on the kind of character that causes people to follow your leadership. Hidden Self Confidence Peer independence is arguably the least understood aspect of self confidence. Many people who are shy, or suffer from social anxiety, tell me that they lack confidence. However, their shyness or social anxiety is only one aspect of a constellation of qualities which combine to determine our confidence profile. Understanding peer independence helps many people to appreciate and build on their personal strengths. Leadership Like Water-Water Canoeing Although world business is undergoing historic changes, the prevailing view of what constitutes business leadership is stuck in the past. Generally, business leaders view leadership as an order-giving process. The word "leadership" itself comes from old Norse root meaning "to make go." Many leaders believe that they must "make" people go by ordering them to do things. Make the Most of Your Mentoring Relationships Mentoring is one of the best ways to learn, to get feedback, and to take your career to the next level. Here are ten tips for making the most of your mentoring relationships. Boy Scouts of America and Leadership Coaching The Center for Management and Organization Effectiveness talks with Dennis St. Jean, Assistant Director Professional Development Division, Boy Scouts of America, Irving, Texas. Leadership Webster's defines leadership as : "1. the office of position of a leader, 2. capacity to lead, 3. the act of instance of leading, 4. LEADERS." Dale Carnegie, founder of the Dale Carnegie Institute and teacher of leadership skills, defines leadership as a mixture of traits and skills that can be learned and honed. John C. Maxwell, founder of INJOY and professional speaker on leadership, agrees with Carnegie, but further states that there are five levels of leadership with the highest level being attained by only a few people. Choose Your Best Life: Where Are Your Choices Leading You? According to the dictionary choice means "to select freely after consideration, to have a preference for, to take an alternative and of high caliber." Based on this definition, I believe choice is the act of careful selection, identifying preferences and exploring quality alternatives that lead to freedom. How often do we approach our choices in such a deliberately thoughtful way? 7 AAA Ways To Succeed! [Abounding Abundant Ample Ways To Boost Your Growth!] 10 Ways to Develop Your Latent Leader latent (adj.) Not visible or apparent, but capable of developing or being expressed; dormant. The Three Essential Attributes of a Leader: The Demonstrated Abilities Leaders need to: Extraordinary People in Mediocre Times My grandfather used to speak of the days when people drove the world. It was a time when people were proud to contribute and move society and industry forward at full steam. But, people were proud of themselves! However, before he died, one of his observations was that "we have come to mediocre times." Effective Leaders are (#3) Communicative LISTEN, WRITE, AND ARTICULATE EFFECTIVELY: Leadership positions require effective communication skills. Basic confidence in the art of information sharing is absolutely necessary for effective leadership. Although mastering all of these skills is ideal, it is not always necessary. Creative leaders can develop teams to support them in areas of weakness. One of the strengths of a leader is the capacity to recognize those communication areas in which he or she is weakest and then to supplement them. If for example, the area is listening, a leader might request a written summary for follow-up. If the area is writing, they could delegate the writing up of their ideas. No effective leader, however, can delegate the ability to articulate. Verbal communication must be an effective part of a leader's repertoire.
|
| home | site map | 
|
© 2006 www.elearn-university.org |
