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| Leadership Information |
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Boy Scouts of America and Leadership Coaching
The Center for Management and Organization Effectiveness talks with Dennis St. Jean, Assistant Director Professional Development Division, Boy Scouts of America, Irving, Texas. CMOE: Having recently attended one of your leadership conferences I walked away with a totally different view of Boy Scouts of America. Can you tell us about your organization? Dennis: Our intent is to have the volunteers in the community, and the youth, receive the recognition. As a result most people think of us as a volunteer organization and don't know that we have 3,500 full time commissioned professional staff working in 326 local Boy Scout Councils. Our Staff Leaders work with our first level professional, Unit Serving Executives. CMOE: What is the role of a Unit Serving Executive? Dennis: They are the workhorses of our organization, responsible for fund raising, recruiting volunteers, recruiting new members, and starting new scouting units. They work directly with the volunteers and their efforts determine our success in meeting our Mission and Goals. CMOE: So the Staff Leaders manage the Unit Servicing Executives? Dennis: They do more than manage, they lead and develop. Even though we are a not-for-profit organization, we operate like a business. Since our staff salaries are the biggest line item in our budget, we must maximize the contribution of our people. We believe that maximization is more acute for the Scouts. Every dollar spent has to be raised. It is absolutely imperative that the Staff Leader sharpens the skills of those reporting to them and constantly develops them to become even better. CMOE: What role does leadership coaching skills play in achieving this goal? Dennis: Our Operational Management System (OMS), like many other performance management systems, has four phases: Clearly communicating expectations, Providing feedback on barriers and needed development, Coaching to improve, and Rewards based upon performance. CMOE: Are your Staff Leaders good coaches? Dennis: They are good people and we assumed that leadership coaching behaviors were natural. Our feedback from some of our highly rated people who left, and current valued employees, told us that both the quality and quantity of coaching was lacking. They were not receiving enough coaching, feedback/direction, and the coaching was either not effective or focused only on barriers, not on developmental plans. Even when discussing barriers there was not enough emphasis on "why" and "how to improve." CMOE: Then the Professional Development Division got involved? Dennis: Only because our Chief Executive Officer after a number of focus group sessions with new Unit Serving Executives, recognized that our organization hadn't provided the tools or process to be a good coach. Our projected growth and increased competition for attracting and retaining top caliber people further spotlighted this. Then we were asked to get involved. CMOE: What has been your experience with the CMOE's Leadership Coaching Workshop and Coaching Model? Dennis: We know this gives them the tools to implement the Coaching function of our OMS and be more effective in their day to day interaction with the professional staff. CMOE: Can you give us some examples of the Coaching Model working? Dennis: Two come to mind. A Field Director attended the workshop two weeks prior to the quarterly reviews. He called back to relate how well they had gone and that they exceeded his expectations for a positive performance feedback and development session. The second was a Staff Leader who used the model in a corrective discussion. She called me to report that with this tool, the results were more positive than she had ever expected and that the employee was making some real progress. There are many more examples but these two are the most recent. CMOE: Any other thoughts you would like to share? Dennis: As a not-for-profit organization we are excited about helping our leaders become even better coaches. This will help them maximize the contribution of our employees and volunteers and better enable us to achieve our Mission. To learn more about Leadership Coaching and CMOE's experience with organizations around the world please visit CMOE or contact one of our Regional Managers at (801) 569-3444
Leadership - Google News |
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Helping Others Develop Their Potential Most of us find ourselves in a position to help others achieve more of their potential than we realize. Sure, as leaders, supervisors, and parents we can see ourselves in that position; but the fact is that all of us are uniquely qualified to help at least one other person in our lives reach their potential. I believe it is part of our purpose in life to serve others in this way to encourage and support people we care about in becoming their best selves. In Leadership, The Eight Ways Of Right Action (Part 1) The ancient Greeks had a saying: "When Aschines speaks, the people say, 'How well he speaks,' but when Demosthenes speaks, the people say, 'Let's march against Philip!'". Are You a Good Manager or a Great Leader? Your word is your truth - Know that when you speak, you will fulfill your promise to others and others will know they can depend on you. Think before you speak. Under promise and over deliver. Always keep your promise. 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Instead, this is a good idea of what you'd hear: Make The Elephant Jump -- Leading With A Kind Heart Leadership is not about getting people to do what they want. If they did what they want, you wouldn't be needed as a leader. Instead, leadership is about getting people to do what they don't want to do (or don't think they can do) and be ardently committed to doing it. Teen View of Leadership From Around the World It has been stated that the world of tomorrow will be shaped by the leaders of today. This is certainly true when you stop to think that the great leaders of the past, Columbus, Washington, Lincoln, Roosevelt, King, and Reagan did not get to see the lasting impact their leadership had on the future. Leadership and Change in a Holographic Universe Have you ever noticed that since the early part of the 20th century, nearly every new scientific theory manages to sound more and more like the same sort of metaphysical philosophies science once dismissed? Well, it's happening again and this time our views on the structure of the universe, the power of human consciousness and even the nature of reality itself are being challenged by a startling new finding: that many hard to explain events and scientific puzzles become suddenly clear and easily understood if we consider that everything we see and experience around us is not in fact a physical reality, but rather our own interpretation of an infinitely large, dynamic and multidimensional hologram, constructed by and interpreted through our own consciousness.
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