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| Leadership Information |
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BIG-3 Leadership!
"Do what you do so well that they will want What is your organization striving to achieve? - Big Profits? All of the above? Okay, just so we are clear - all of the above goals/outcomes are NOT bad things to experience. However, we all must realize as leaders that all these wonderful "outcomes" are actually the result of good leaders staying focused on the fundamentals. Leaders clearly know that if they are able to execute the fundamentals well - the rewards are virtually inevitable. Ask yourself the following questions: - Can I expect to achieve sustained Big Results without strong Leadership? Answer to all three questions above? - NO! Sound too elementary? Perhaps - but the point here is that a great leader will ensure that "The Big Three" topics - Leadership/Teamwork/Service, will always remain central to their overall message when speaking to Employees, Customers, and/or Shareholders. It's too easy to lose sight of the fundamentals once you create momentum and start experiencing growth and get a taste of success. But know this - the minute you take your eyes off the things that created your initial success, you are sure to experience shorter gains and potentially a downward spiral. So how do you ensure you stay focused on the fundamentals? (aka: The Big Three - Leadership/Teamwork/Service) Make "The Big Three" part of your every day CULTURE! It's actually easier than you might think. Read on for a sample blueprint of a Leader's message that is clearly staying focused on the fundamentals. "Well done is better than well said" Consider using the following real life Leader's Notes example as a blue print for how a Leader can clearly communicate the importance of "The Big Three" - Leadership, Teamwork and Customer Service. Talking Points for addressing team members: Leadership - Teach/Coach/Expect - talk about the importance for all managers to be hands-on in teaching and coaching employees - only then can they justify holding employees accountable to meet all expectations. Leader's take ownership and are accountable. - Motivation - It's a personal choice every employee makes every day when they walk in the door. It's not our responsibility to motivate employees, but it is our responsibility to hire self-motivated individuals and then provide a working environment that supports and inspires employees to want to consistently improve their skills. - Support/Lead a Growth Environment - Every 90 days we must grow. Businesses either grow, or eventually die. We will grow by anticipating and meeting our customers needs, improving current relationships and developing new ones. Teamwork - Definition of "FUN" - Fun in our organization is defined as when we realize/achieve our goals after working extremely hard. The thrill of victory is only a thrill if the prize is hard-fought. When we are creative in finding solutions, plan appropriately and then put forth monumental effort toward achieving our vision - the feeling we then experience is: FUN! - Energy/Enthusiasm > Experience - While experience is certainly valued in our company, it's been proven that individuals who are highly energetic and enthusiastic can more quickly gain experience and do a phenomenal job. To the contrary however, experienced individuals who do not possess the energy and enthusiasm for their job, should go somewhere else to work. Those without a passion for their work should go work for any one of our competitors. Customer Service - Every Employee Takes It Personal - When a customer leaves to do business with a competitor, you should take it personal. Taking it personal means you care. Talking it personal means you are disturbed enough to change what you are doing so that next time you win the business. Taking it personal ensures you get to the top and stay on top. How "disturbed" are you? - We Have The Advantage! - We have the secret weapon. We have something that none of our competitors can claim to possess. We have "what makes the difference". What is IT you say? Simple, WE HAVE YOU! YOU are the key to the success of this organization. YOU make the difference with each customer interaction. YOU are my secret weapon - and I truly value and appreciate all that you do. "In business you get what you want by giving other people what
they want - the way they want it." Richard Gorham is the founder and President of Leadership-Tools, Inc. His web site, http://www.leadership-tools.com is dedicated to providing free tools and resources for today's aspiring leaders. Offering high-quality tools in the areas of Business Planning, Leadership Development, Customer Service, Sales Management and Team Building.
Leadership - Google News |
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Coaching Always Be Open To Learning "We should not only use all the brains we have, but all we can borrow." -Woodrow Wilson Mentor? Who Needs A Mentor? Who needs a mentor. . .everyone who is truly serious about achieving more of their true potential, personally and financially. In fact, Richard Brooke says: Birth Order - Understand How It Affects Your Personality "Know thyself" is a powerful principle that leaders, managers and effective people intuitively know. 3 Elements of Leadership Power! In an article discussing the need for innovative products and profitable service offerings, Vinutha V., points out that, "improvements are only the expected results, not the source of competitive advantage. Improved product development through innovation arises from the knowledge and experience of employees." [Source: The Financial Express - appearing in ZDNetIndia News] Leadership Training and Character The vast majority of leadership training available to managers focuses primarily on skill and behaviors: how to delegate, how to communicate, how to manage conflict. These skills are unquestionably important and necessary. However, we maintain there is another important ingredient that has been severely neglected in leadership training, that ingredient is "character." Leadership character and its qualities is the focus of our new book and workshop: "Qualities of Leadership." A Lasting Leadership Lesson: How One Leadership Talk By George Washington Saved The Revolution A Lasting Leadership Lesson: How One Leadership Talk By George Washington Saved The Revolution (And Our Fledgling Nation) From Catastrophe. The Leader Within Each and every one of you has hidden deep inside a different person a person that is robust insightful originative, a person that you have forgotten that it ever existed. No matter what you believe that person lies within you, waiting for its awakening call. Beyond Authority: Debunking the Top 3 Leadership Myths Have you noticed that across the business world people are recognizing that we are fast outgrowing the thinking and language of hierarchy, but we're also struggling to create a new, more collaborative future? The challenge for all is to figure out how to operate in this emerging paradigm-the one that our own efforts are helping to shape. The Three Essential Attributes of a Leader: (Part 2) Bringing Others to the Vision We need to engage our listeners and transform them into excited, willing and committed supporters of the vision - for the duration of delivery! Pay No Attention To The Man Behind The Curtain! As the 'Great And Powerful Oz' once said to Dorothy, "Pay No Attention To The Man Behind The Curtain!" and as you know, appearances can be deceiving they are also one of the first things people judge others by. For instance, you recall the old saying 'Never Judge A Book By Its Cover?' well guess what we still do! None of Us Arrived with an Owners Manual: A Fresh Perspective on the Drive to Lead (part 2) Why did not I get an Owner's Manual In Leadership, Good Enough Is Pretty Bad The first time I meet a leader to decide if we should work together, I invariably ask one question. The answer to that question gives me an idea of whether we'll have a productive relationship. The answer also tells me how the career of that leader might turn out. Having Fun In Leadership "Don't measure your life by your goals, but rather by what you are DOING to achieve them." ?Unknown Leadership and Followership in a Team Setting Many solopreneurs work in a team environment either with their client's staff, or with subcontractors. Having spent over 20 years in a teaming environment before becoming a solopreneur 13 years ago, I know that during the course of any highly functioning team effort, the leadership and followership roles flow back and forth between the members. Listening Like a Leader Our studies of the most effective people in corporate America show that the top 2 percent are effective not because they executed best practices well. They did not make the most phone calls or have the best processes. They simply understood the truth about trust: Leadership Lessons from Pope John Paul II "Heroes are rebels with a cause. Rebels because they challenge the traditional ways of thinking and refuse to follow the herd. They have a cause, a vision, that's larger than life." - Sharif Khan, author of Psychology of the Hero Soul Getting Things Done, Without the Sweat! How do you get your people on your side? And once their on your side, how can you get them to do anything you want? It's a skill that we all want. Nothing's better than leaving the hard work for someone else! But how? Embracing Adversity for Achievement "Show me someone who has done something worthwhile, and I'll show you someone who has overcome adversity." -- Lou Holtz Dont Be a Complainer Complaining. There's room for legitimate complaining, but if you let this deadly disease of attitude - complaining loose, it will conquer you. Complaining can take over your life. Destroy you and leave you without anything. Building Future Leaders As a whole we spend a lot of time filling our minds with various forms of self-improvement.
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