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How Do I Manage Workplace Conflict?
Workplace Conflict Conflict is an inevitable part of business life and not all conflict is negative. Most people would agree that where there are people there is conflict. Some workplace conflict is healthy and if viewed positively can be an opportunity and catharsis for you and your business to effect positive change! It's all how you think about it. However where unhealthy conflict raises its head repeatedly this has potential risk to cause your business negative consequences. These negative consequences can have far reaching effects and added costs to your bottom line if not nipped in the bud quickly. Common causes of workplace conflict may include ? Poor communications ? Mushroom effect no one knows what's happening around here ? Unrealistic work expectations ? Overwork ? Stress ? Personality clashes (a lack of ability to get on or want to get one with people different from you) ? Favouritism ? Poor leadership Communication is the glue that holds relationships together in your business. Your employees want to feel valued and know that you are interested in them. Poor communication is the number one topic raised by employees in questionnaires conducted in the workplace. Negative stress has the power to cripple your business! Sometimes as a business owner you may allow referred stress (our personal stress) to be transferred unwittingly on your employees. This is likely to lead to your business experiencing the negative consequences of friction, decreased morale and potentially employees may undermine your business. Personality clashes are often where one person at the workplace has an inability to get along another colleague or simply doesn't want to! There are many reasons for this however it is imperative that you hire the person who has the right cultural fit for your business. In Australia as is common in many countries where their is Occupational Health and Safety legislation, the law places a legal obligation (something you must do) on employers to provide a healthy and safe workplace. You can be found vicariously liable for the actions of your employees if you have been found not to have complied with your obligations. What can your business do? You can be proactive and manage workplace conflict by ? Inducting Employees into the workplace ? Implement a Grievance Policy and Procedure ? Regular employee communications ? If you sniff trouble act! ? Take advice ? Consider mediation ? Do not procrastinate Your business may be experiencing workplace conflict but there are practical and positive solutions available to your business. You are not alone! By way of example Biz Momentum (www.biz-momentum.com)have assisted a number of businesses who faced potential ruin because of employee conflict and today those same businesses are thriving. Your business can move through difficult phases and thrive - its all how you see conflct and how soon you take action. Philip Lye started his career in banking and finance as postage clerk for a major bank. He moved through various industry sectors and achieved executive management roles in business as Chief Executive Officer. He has worked in small business, national and global companies and has significant international experience. Previous to founding Biz Momentum, Philip managed two companies out of pending ruin while being able to retain and develop the current employees. Philip is a Certified Professional Human Resources Consultant and a qualified Accountant. He has significant international expereince. Contact details for Philip at http://www.biz-momentum.com
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Careers and Employment 3 Secrets That Set The Context For Sales Success In today's competitive environment, every organization is trying to improve sales results. In every company, the most important and vulnerable link in the success chain is the performance of their people. As a sales management trainer and coach, I see that managers across every industry fail to take a hard look at the capacity of their people to provide the service -- whether it's to internal or external customers that puts them in a league apart from the competition. Investing in Your Sales Team While there's no easy answer to this question, there are a few basic points, known as the Training Discrepancy Model, which illustrate key areas that must be targeted for your company's training investment to be 100% effective. How to Win Over the Man in the Chair Salesmanship, Repetition, and Direct Mail In a classic business-to-business print ad from the late 50's for McGraw-Hill Magazines an imposing looking executive sits in his chair. He has both feet planted firmly on the ground, a scowl on his face. His hands are folded together in front of him and his elbows rest on the chair; he leans ever so slightly forward. To his right run these eight lines of copy: Overcoming Sales Objections for Small Business Networks Do you need help overcoming sales objections? Do you sell computer networks, or other IT-related products and services to small businesses? This article provides tips and hints so you can be overcoming the most common sales objections heard when selling networks to small business prospects, customers, and clients. Online Sales: Secret To Increase Your Sales By Bundling Your Products Microsoft has used this online sales secret to become a giant, and the greatest software company in the world. Speed-up Your Sales Cycle This week's article is my response to a question by David Cohen of Bridge-Soft. 3 Ways to Increase Your Sales Last week I got a call from Jose, who was looking for help improving his ads. He'd been running the same ad in four local papers for two months and only gotten one response. He was understandably frustrated. With more than a dozen very satisfied clients, he knows that the residential property management services he and his brother provide should interest more people, but he wasn't having any success getting attention or generating leads. The Four ?D?s of Sales Management Recently I stumbled across some notes that I had kept from a project I had been involved in which involved looking at manager behaviours. The aim of this project was to identify "preferred behaviours" in sales managers when they were working closely with their sales representatives. The outputs were interesting and helped my colleagues identify four main types of sales managers and the differences between effective and ineffective behaviours. The Nine Warning Signs that You Need a Sales Video Corporate videos are an important sales tool that can often be overlooked in marketing budgets. Want to Increase the Amount of Business that Your Firm is Getting? Business development is important for every business and refers to the action of bringing in customers or clients that are likely to make positive contributions to a company's bottom line. Business Development is all about establishing relevant and subsisting relationships in the market place. Baditude! As a group of sales trainees took a break from our workshop on selling, the distress they were feeling, was clearly manifest in their intense discussions. It was obvious from their unrestrained conversations that the software being installed to track their sales performance was the reason for their anxiety. It was also evident from their negative comments, that many of these trainees had already given up on selling their company's services and that no amount of sales training could help them sell their firm's services. Our client, a large midwestern service firm, was willing to pay generous incentives for their customer service staff to up sell additional services. Yet, most participants in this training session felt, for a variety of reasons, that obtaining additional sales was impossible. Sales Forecasting For New Businesses Sales forecasting is the process of organizing and analysing information in a way that makes it possible to estimate what your sales will be. This Micro Module outlines some simple methods of forecasting sales using easy to find data. Books containing simple and sophisticated techniques of forecasting sales can be found in libraries and business oriented book stores. Whats a Professional Sales Manager? I was in the depths of a major depression. As a third year salesperson with a good company, I was doing well, and was on my way to becoming the top salesperson in the nation for that company. But business had slowed down a little, and I did not have my usual number of proposals out for consideration. So, I wasn't as busy as usual. As my activity slowed, I began to worry. My doubts increased to the point where I had thought myself into a real depression, stuck on the question of "What's the use of trying?" The more negative my thoughts became, the less energy I had. My lack of energy led to fewer and fewer sales calls, which of course, led to less activity. And that led to more depressing thoughts. I was caught in a powerful downward spiral. Leadership - How To Turn The Vision Into A Reality Be clear about where you are now. Audit your strengths and areas for development Sales Marketing: 12 Sneaky Tricks To Help You Outsell Your Competition Business can be like war sometimes. How Your 60-Second Elevator Script Can Transform Your Staff, Your Sales, & Your Business When attending a Chamber of Commerce breakfast networking get-together, I'm always perplexed by the lack of thought and preparation many business owners display when giving a 60-second overview of their business. These people have spent enormous amounts of time, money, and energy on their businesses. Yet, when asked to give a quick synopsis, they fumble for the right words, they ramble, they go off on a tangent, the information is disjointed, or the words are boring and seemingly unimportant. Free to Succeed: Effective Sales Leadership Using A Coach Approach About 2 years ago, I participated in a training program I'll never forget. The leader divided us into two teams. Each team's task was to fire a whack of darts into each number on a dartboard. The leader of Team A was given instructions that his team had to hit the numbers in a certain sequence. He then related the sequence, number by number, to his team. Do You Really Want Local County Contracts? If you really want to secure government contacts at the county level; there is a lot more than just getting on a list and bidding on a solicitation. Government even at the country level is a little corrupt and insider-ish. You can complain about the evils, backdoor deals and wasting of tax payers money or you can remember that the imperfect system is run by humans and what goes on in generally what should be expected. No difference than the shenanigans of the Catholic Priests. Increase Retail Sales With Meetups I recently attended the monthly Italian language Meetup here in Little Rock. Meetups are informal social gatherings of people with similar interests in a particular topic. Topics for Meetups range from political to cultural to intellectual to fun. How We Build a 90% Failure Rate into the Sales Process I recently began doing training in the banking industry. Across the board, successful bankers close between 2% and 6% of the prospects they call on, starting from their first prospecting call.
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