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| Sales Telemarketing Information |
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Closing That Big Sale With Conference Calling
So you are in business. Whether it is micro, small, medium, or enterprise; you know the one key element you need to succeed in your business sales. Now, you have studied and learned many practices on succeeding in your arena, but there may be something still overlooked. You most undoubtedly have strained to learn every technique possible to gain the competitive advantage for ultimate return on your investment. What you may be missing out on is what you use to communicate during your sales process, more specifically; what communication products you currently use to implement your suave techniques of sale persuasion. Recently a client in Florida phoned me requesting a way to consult with a large potential client and his peers overseas in Africa via telephone. He was a well traveled business man and was used to flying over to leads himself, but he thought he might try something new, something with less overhead; after all, it was still just a potential client. Well that request was a no brainer for me when I talked to him. I automatically suggested conference calling. He was a little skeptical of using conference calling in place of face to face until I mentioned one of the conference calling services we offered. Being he had many international business leads and clients I mentioned CogniConference which offers toll-free conference calling from over 50 countries. He saw the opportunity the service presented and signed up right after we hung up with one another. It was only two weeks later that he called our office to rave how wonderful the service was, and how if it wasn't for the international conference calling he would have never closed the Africa based client, a 4.5 million dollar deal! Expenses totaled under $200.00, a fraction of the cost of just one plane ticket alone. How exactly did conference calling help save the day? Well, beyond increasing ROI and reducing CPL (Cost Per Lead) by saving on travel and lodging expenses, he leveraged a telecommunications product to warm up his potential client that ultimately closed the multi million dollar deal. He showed them that they were important enough to be given a free way to discuss business with his company across the entire globe. Needless to say, to this day he uses conference calling for his international leads. Not in all cases, but in many, it is the options your leads and clients have to contact you that can make or break the initial beginning of a sales process. To convey you care about your client and not just their business may not always be as simple as using a communications service, but there are many services out there that can provide the additional morale boost and incentive your clients may need to get into their comfort buying zone. An example where you might not want to offer toll free conferencing might be if your business is MLM or Network Marketing. Example: Perhaps your offer is good and was advertised well .You might not be interested in paying more money just for the curious. In other words you might want to only attract the "serious ready to go" individuals. The use of a non toll free conferencing solution might make the better option. You're saying to your leads, "I am giving you an opportunity to learn more about this offer in a group environment, but I need to see your level of dedication." That level of dedication being the willingness to pay a little out of their own pocket to learn more about your opportunity. It can be a great prescreening tool on who will be effective in the future for your marketing team. All in all, information is key in virtually all sales processes. Conference calling gives you the ability to get all of your knowledgeable personnel in on the sales call to get questions answered at the most vital point of contact. You may only get one chance to prove your case to win over that client and the voice conversation is your biggest chance over most any other method to win that prized sale. The personal approach is a big winner, ask any successful salesperson and they will agree. Conferencing is the one tool specified in this article, but of course, it isn't the one and only solution. You might just need an unlimited long distance calling plan to do cold calling. Maybe you need a catchy 800 number for advertising and taking in leads. Perhaps you need toll free forwarding to spare your potential client the hassle of leaving a message and playing phone tag. Whatever it is, you might just realize that telecommunications is very much apart of your selling process as is your breath to carry your voice. Be creative in meeting the needs of those who may become your customers as well as in reducing the costs to do so. In closing, the lesson is very general here aside from conference calling benefits. How do you want your company viewed in the eyes of your future clients? Whether it's how you are dressed or what joke you use, be thoughtful of customers needs in advance and plan ahead to leverage your selling power, because as you already know selling is business. This article was written by Aaron Siegel of TopSavings.Net which provides online consultive services for communications for home and business. Services available at the website include Conference Calling, Toll Free Services, VoIP, Internet Access, Long Distance, Local Phone Services, Cellular Services, and more.Conference Calling at TopSavings.Net
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Careers and Employment What Level Of Telephone Sales And Customer Service Do You Provide? Using the telephone as an effective sales and customer service tool begins before you ever pick up the receiver to answer the telephone or make an appointment or sales call. When you reach for a ringing telephone, you need to put a smile on our faces and then greet people with the same enthusiasm you'd show them in-person. People can hear a smile, can't they? You also need to have music in your voices and an attitude that conveys to a caller that he or she is your top priority. The impression you create on the telephone can help you stand out from other organization If you don't stand out, you lose your competitive edge. Phone Tips To Get Things Done: Professional Phone Skills It happens all the time, you hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it is akin to judging a book by its cover, but it's true nevertheless. High Phone Bills Can Affect More Than Your Expenses I got a phone call today from a gentleman in Arizona. He wanted to talk to me about a report I downloaded from him about network marketing. I wasn't interested in network marketing, and I told him that. 3 Simple Rules For Your Next Sales Call The other day I received a call from a telemarketer selling a website "starter kit" for small businesses. If you are reading this right now, then you undoubtedly know that I have a website. Normally, I would quickly get the telemarketer off the line so I could get back to showing people how to make more money. But this call got my attention because I thought that this might be a potential service that I could recommend to my clients. So I decided to listen to this sales pitch to evaluate the offering and the approach that the telemarketer used. Cold Calling Does Not Generate Sales Leads It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well. Stop Selling and Make More Sales A few months ago I spent time training some telephone sales agents who were new to selling. They'd mainly been involved with handling incoming calls but now their company needed them to do some out bound sales calls. I spent two days running a sales workshop for them and another three days coaching them on the job. Closing That Big Sale With Conference Calling So you are in business. Whether it is micro, small, medium, or enterprise; you know the one key element you need to succeed in your business sales. Telsales Just Got Easier! Your sales structure for outbound calls can be summarised using the well know acronym AIDA (Attention, Interest, Desire, Action) we will explore at a high level what should be happening during a telemarketing call. Telephone Sales Basics for Start-ups Everyone picks up the telephone to do business. Yet the word "telemarketing" has many negative connotations for people. However, telemarketing is merely a term for conducting business over the telephone. Whenever you pick up the phone at work to make or receive a call you are "a telemarketer". Over the years telemarketing has evolved into the following applications: Generating Leads Through Telemarketing Telemarketing is one of the most common ways that a business can generate leads. It is a versatile approach. Lead generation telemarketing can be inbound or outbound, meaning that systems use prerecorded messages and can dial either random numbers or numbers from an imported list. K.A.R.M.A. of Phone Prospecting Do you ever wake up on the wrong side of the bed? Does the rest of the day just follow suit? Have you ever thought that your attitude towards the day might just be coming back to you through misfortunes and bad things through out the day? This is a Sales Call: How to Begin Prospecting Calls with Integrity "Hello. I'm looking for Sharon Morgen?" "Sharon DREW Morgen." "What? Sharon Morgen?" "No. Sharon DREW" "Um. Hello. Are you Mrs. Drew?" "Ms. Morgen. That's me. Is this a sales call?" "Um. Hello. No. I'm with XYZ bank and I'm giving you a service call." "Regarding what? I don't do business with you. And you are not supposed to be making a telemarketing call on me. So what type of service are you offering for free?" "Well, it's not for free. But we thought you'd like to know about our new banking services." "Ah. So it IS a sales call." "We're not allowed to say that." Choosing a Phone Dialer that Works If you own or operate an outbound call center, you've probably heard quite a bit about various phone dialer systems. In fact, it's likely you are using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you'll probably grow out of it shortly. Even if you are not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology. Sales Call Success - Turbo Charge Your Sales Calls Do you want to be a sales champion? There are a few small secrets that will help you achieve these goals. 7 Ways to Jump Start Your Cold Calls Cold calling has to be one of the most feared aspects of every sales person's and business owner's day. With some important key tips, you can make cold calling painless and enjoyable and as easy as calling a friend. How to Make Sales with Noisy Kids in the House Kids play hard, and sometimes that means they play really loud in the midst of exploring their worlds and role playing with siblings and friends. No More Cold-Calling? Well, Almost... We do not advocate cold calling in High Probability Selling. However, cold calling is necessary at times. Get Instant Rapport On Sales Cold Calls Immediately establish rapport on cold-calls by matching your prospect's voice qualities - tone, pace, and emotion. Matching the emotion, or mood, of your prospect is key. If you begin your call sounding excited when she is not, you will be immediately branded as a salesperson, and the prospect's guard will be way up. How To Get Your Phone Call Returned When selling your product face to face with a customer, they have no choice but to hear you out completely. Ask yourself this question, If they were listening to you describe your product on their personal voice mail, would they hear you out, or would they delete you? The Dos and Donts of Cold Calling Having your fingernails removed!
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